Refund & Cancellation Policy

Introduction

This Refund & Cancellation Policy applies to PixCutly, an AI-powered digital creative platform owned and operated by Ainan Signage Company.

It explains how cancellation and refund matters are handled in light of PixCutly's current product and billing state, and how future paid offerings may be treated if they become available.

Digital Service

PixCutly provides digital tools and services that may include image background removal and related image tools, AI creative and image tools, AI Voice (text-to-speech), AI Video generation, AI Song generation, AI BGM / music generation, AI website drafting / site builder features, and related studio experiences.

PixCutly does not ship physical goods. Processed or generated results (such as images, audio, video, music, or website drafts) are delivered electronically through the platform.

Professional Email may appear as UI or preview content. PixCutly does not currently offer Professional Email as an active paid hosted mailbox service under this policy.

Current Payment Availability

As of the date of this policy:

• Public paid checkout and payment processing are not an active purchasing flow.
• Pricing pages, checkout screens, plan cards, or credit indicators may be informational or preview UI.
• PixCutly is not currently charging users on a recurring monthly subscription through an active public payment integration.
• Decorative credit displays in the product are not a live user credit balance or billable ledger.

Because paid public purchasing is not currently active, this policy does not state that users are currently being automatically billed or automatically renewed for paid plans.

Free Access and Usage Limits

PixCutly may offer free features, account requirements, rate limits, or other usage controls. Free or limited access does not create a paid subscription, credit balance, or refund entitlement.

Future Paid Plans, Subscriptions, Credits, or One-Time Purchases

PixCutly may introduce paid plans, subscriptions, credits, or one-time purchases in the future.

If and when a paid purchase becomes available:

• Applicable price, currency, billing period (if any), and material terms will be shown before you complete purchase.
• Specific refund, cancellation, renewal, trial, or credit terms for that offering will be disclosed at checkout or in the purchase materials.
• Those purchase-time terms will apply to that transaction, together with this policy and applicable law.

Until such paid purchasing is actually enabled and completed, PixCutly does not invent or guarantee subscription periods, automatic renewal, credit expiry, trials, SLAs, or cancellation dashboards that are not live.

AI Generations and Digital Outputs

AI-generated or AI-processed results (including speech, video, images, music, songs, and website drafts) may vary in quality, style, accuracy, and suitability.

Unless a specific paid purchase term expressly says otherwise, or applicable law requires otherwise:

• Dissatisfaction with AI quality, style, creativity, or usefulness alone is not a basis for a refund.
• PixCutly does not promise that every failed, partial, or undesired generation consumes or refunds credits, because a live credit-billing ledger is not currently in force.
• You should review outputs before relying on them for publication or commercial use.

Cancellation

While public paid subscriptions are not active: there is no active auto-renewing paid subscription to cancel through a live billing system. You may stop using optional features or request account-related help via Support.

If paid subscriptions become active in the future: cancellation, non-renewal, and any continued access through a paid period will follow the terms shown at purchase and any account controls then available, plus applicable law. Unless required by law or expressly stated at purchase, cancelling a future subscription would typically stop later renewals rather than automatically refund amounts already paid for service already provided.

Refunds

PixCutly does not offer unconditional refunds for digital services or generated outputs.

Because public paid checkout is not currently active, routine subscription refunds are generally not applicable at this time.

If paid purchases become active and a charge is completed:

• Charges are generally non-refundable once digital service or access has been provided, subject to applicable law and the purchase terms shown before payment.
• We may review exceptional requests such as duplicate charges, clear technical billing errors, or other valid billing problems.
• Approval is not guaranteed and remains subject to applicable law and the rules of any payment provider then used.

Failed or Incorrect Transactions (When Payments Are Active)

If, after paid purchasing is enabled, you believe you were charged twice, charged an incorrect amount, or see an unauthorized PixCutly charge, contact Support promptly with:

• your account email
• approximate date of the charge
• amount and currency
• any payment reference available

We will review the request and respond as reasonably practicable.

Refund Processing (When a Refund Is Approved)

If a refund is approved for an actual paid transaction, it will be returned to the original payment method used for the charge where possible. Bank and payment-provider timing varies; PixCutly cannot guarantee when funds appear on a statement.

Legal Rights

Nothing in this policy limits rights that cannot be excluded under applicable law, including applicable laws of India where they apply to your use of PixCutly.

Contact

For cancellation, billing, or refund questions:
Ainan Signage Company
support@pixcutly.com